I have ordered from this place a few times, and have been to the restaurant in person a few times as well. Always consistent and great food, though I usually get the same thing every time, lol! While the food is always good, I am definitely giving this place 5 stars because of the service! I ordered my usual, the pork chop, recently and when it arrived it was ice cold and tough to cut through let alone chew. I was super disappointed because it has always arrived nice and hot and cooked more almost perfectly. I called, honestly not expecting much because these days when you call to complain to an establishment they make it out to be your fault, tell you they'll give you a credit for next time (as if I'm jumping at the chance to order from you again) and are rude, frankly. The woman who answered could not have been more opposite. The second I said my meal was cold, she asked me for my address and what I ordered. I told her, and she immediately said she was sending another one to me right away and it would be there within a few minutes. She apologized many times and could not have been nicer and more professional about it. I was pleasantly surprised and super appreciative. It arrived quickly, the delivery guy was very nice and my new meal was piping hot and cooked perfect. I will definitely be a customer again and wish every place handled their customers like this! Thanks again!!
Written by Nicole J. on 4/7/2013
5 other reviews
Member since 2011
Nicole J. ordered from here over a year ago.